Terms & Conditions
PRICING
Granada Exclusive Private Tours will make every reasonable effort to maintain costs as quoted at the time of booking, but reserves the right to impose a surcharge for any cost increases due to circumstances beyond its control. Quoted prices may be adjusted due to unexpected and significant external factors not anticipated at the time of quoting, including but not limited to fluctuations in hotel accommodations, transportation costs (e.g., fuel), other airline-imposed surcharges, and Government actions such as VAT increases or other Government-mandated price changes. Any modifications to a Customized Personal itinerary, including changes to dates or the number of travelers, will necessitate a revised proposal.
BOOKING
Due to limited availability and high demand, we can only process requests for arrivals at least 30 days from the date of the request.
BOOKING PROCEDURE, RESERVATIONS & PAYMENT
Granada Exclusive Private Tours quotes and bills in Euros. Please note that if clients choose to pay in their home currency instead of Euros, a Dynamic Currency Conversion fee (DCC) will be applied by credit card companies, in addition to foreign transaction fees. This additional charge can double the currency conversion costs. Granada Exclusive Private Tours is not responsible for currency exchange or foreign transaction fees and will receive the exact quoted amount in Euros, regardless of these fees. Unless otherwise specified, a 30% deposit of the total trip cost is required to confirm the booking, and this deposit will be used to prepay services requiring advance payment. If the cost of services requiring prepayment exceeds 30% of the total trip cost, Granada Exclusive Private Tours may require a higher deposit to cover these expenses. All services and itineraries, unless otherwise advised, must be fully prepaid 40 days before arrival. For bookings made within 40 days of departure, full payment is required immediately to secure and confirm the booking. For bookings under 2,000 euros, full payment is mandatory at the time of booking. If alternative arrangements are necessary, Granada Exclusive Private Tours will consider them on a case-by-case basis. Failure to make timely payments may result in the refusal to confirm the booking or the imposition of a reasonable last-minute fee to cover costs. Bookings involving tickets may include additional fees. Services will not be booked until payment is received. Granada Exclusive Private Tours collaborates with Flywire to facilitate secure credit card, Paypal, and bank wire transactions.
Data transmission during the transaction is secured through an external secure connection (SSL) managed entirely by the bank.
After the secure transaction is completed, Flywire notifies us.
Granada Exclusive Private Tours does not have access to transaction data and cannot retain any information from it. We accept the following credit cards: American Express, Visa, and MasterCard, with no surcharge for credit card payments. The cardholder must be over 18 years old, possess the legal capacity to acquire contracted services, and understand these Terms and Conditions in their entirety.
FINAL DOCUMENTS
Final trip documentation will be sent via email 20 days before travelers’ arrival.
CANCELLATION POLICY
Either party may cancel their booking at any time by providing written notice to Granada Exclusive Private Tours. Postponement or rescheduling of a trip is considered on a case-by-case basis but is not guaranteed. Postponing or rescheduling a trip is subject to the cancellation charges outlined below. No refunds will be provided for unused portions of the trip, cancellations made after the trip has commenced, or early departures for any reason.
Between confirmation and 40 days before arrival: 20% of the total trip cost (excluding hotels) plus nonrefundable expenses will be charged.
39 – 25 days before arrival: 50% of the total trip cost (excluding hotels) plus nonrefundable expenses will be charged.
24 – 15 days before arrival: 75% of the total trip cost (excluding hotels) plus nonrefundable expenses will be charged.
Less than 15 days before arrival: 100% of the total trip cost will be charged. () If any traveler cancels, the trip cost will be adjusted accordingly, incurring additional costs for the remaining travelers. () In the event of cancellation of non-refundable prepaid expenses such as tickets or fast track entrance fees to sites, shows, experiences, or transport that require advance purchase, a 100% cancellation fee may apply. Accommodation reservations (hotels, apartments, and/or villas) and airline tickets are subject to the refund policies of the respective properties and carriers.
TRIP SERVICES CANCELLATION
Cancellation of one or more services booked through Granada Exclusive Private Tours:
Between confirmation and 40 days before the service: 20% of the full cost of the canceled service will be charged.
39 – 25 days before the service: 50% of the cost of the canceled service will be charged.
24 – 15 days before the service: 75% of the cost of the canceled service will be charged.
Less than 15 days before the service: 100% of the cost of the canceled service will be charged.
UNFORESEEN CIRCUMSTANCES
While Granada Exclusive Private Tours will make every effort to adhere to the itinerary, adjustments may be necessary on rare occasions. In such cases, alternatives will be offered whenever and wherever possible. Granada Exclusive Private Tours cannot be held liable for any loss, damage, or expenses resulting from unusual, unforeseeable, or extraordinary circumstances beyond our control, including but not limited to war, riots, terrorism, fire, natural disasters, explosions, strikes, lockouts, energy supply shortages, plagues, epidemics, acts of state or governmental action (e.g., travel restrictions, quarantines, trade embargoes, airport or seaport closures, border closures), or any other event outside the control of Granada Exclusive Private Tours affecting holiday arrangements. In the event of force majeure necessitating the cancellation of travel arrangements, Granada Exclusive Private Tours reserves the right to retain funds paid, delay service delivery, or terminate the legal contract without legal intervention, with notification provided in writing. Clients are entitled to damages only if such action would be unreasonable and unfair given the circumstances.
INSURANCE
Before embarking on a trip, we strongly recommend reviewing your personal insurance and health insurance to ensure adequate coverage for property loss or illness, injury, or death for yourself, your family, and dependents. Granada Exclusive Private Tours highly recommends purchasing trip cancellation/interruption insurance to protect against unforeseen circumstances that may necessitate trip cancellation. For an exact insurance quote, please consult us.
CONSENT, LIABILITY, AND INDEMNITY FOR COVID-19
By contracting with Granada Exclusive Private Tours, clients unconditionally and irrevocably agree to assume any and all risks associated with COVID-19. Clients expressly release Granada Exclusive Private Tours from any and all claims, losses, damages, and expenses incurred if they become infected with or exposed to COVID-19 while traveling. Additionally, clients agree to familiarize themselves with local legislation and restrictions regarding COVID-19 and comply with them while traveling with Granada Exclusive Private Tours.
SOLVENCY & LIABILITY
Granada Exclusive Private Tours is a privately held and debt-free company. Every payment made for your trip is exclusively deposited into your dedicated trip fund and is never diverted for any other purposes. Certificates of solvency and liability insurance are available upon request.
PERSONAL DATA PROTECTION
Granada Exclusive Private Tours consistently adheres to current data protection regulations, particularly the new European regulation on data protection.
As the entity responsible for processing your data, with an address at C / Cerro Zujeiro, 2 Local 8. Edif. Venecia. 18008 Granada (SPAIN) and E-mail: info@granadaexclusive.com, we handle the information you provide us to deliver the requested service and manage billing. The legal basis legitimizing this processing is the necessity to manage a contractual or similar relationship.
The data you provide will be retained for as long as the commercial relationship is upheld or for the duration required to fulfill legal obligations.
Certain personal data must be shared with various service providers to facilitate the provision of the services you have purchased and to fulfill the contract’s purpose. Managing contracted services may entail sharing your data with collaborating companies and trip organizers.
You have the right to obtain confirmation regarding the handling of your personal data by Granada Exclusive Private Tours. Consequently, you also possess the right to access your personal data, correct inaccuracies, or request its deletion when the data is no longer necessary.
Should you or any other interested parties wish to obtain more information on this matter or exercise your rights concerning access, rectification, cancellation/suppression, opposition, limitation, or portability, please contact us via email at info@granadaexclusive.com with the subject line “Data Protection” or send a written request to: Cerro Zujeiro, 2 Local 8. Edif. Venecia. 18008 Granada (SPAIN), along with valid proof of identity.